Contact GoGift

Q: How do I redeem my gift card?

If you received The Global Gift Card directly from GoGift by email or text message, simply click the redemption link in the message to begin. You'll typically see a button or link such as "Click here to get your gift card." From there, you'll be guided to your personalized reward page, where you can browse thousands of global and local reward options, select the gift card, experience, or product you'd like, and complete your redemption. If you've received a different type of gift card or need assistance redeeming your reward, visit our Support Center for detailed guides and FAQs, or contact our support team for help.

Q: Where is my order?

If you're a GoGift Business customer, you can check the status of your orders by signing in to your GoGift Business Account and viewing your order history. If you're redeeming The Global Gift Card or waiting for a physical reward, you'll receive email updates as your order is processed and shipped. Delivery times depend on the reward you've selected and your delivery location. If you can't locate your order or need further assistance, please visit our Support Center or contact our support team with your order number, and we'll be happy to help.

Contact FAQs

Find quick answers to common contact questions.

How do I buy gift cards?

There are two easy ways to buy gift cards with GoGift.

If you're purchasing rewards for your business, you can create a free account on the GoGift Business Platform, choose your preferred gift cards, specify the reward value, and place your order in just a few clicks.

If you need help choosing the right solution, are planning a larger reward program, or have more advanced requirements, you can also contact our team. One of our global gifting specialists will help you find the best solution for your business.

How do I redeem my gift card?

If you received The Global Gift Card directly from GoGift by email or text message, simply click the redemption link in the message to begin. You'll typically see a button or link such as "Click here to get your gift card."

From there, you'll be guided to your personalized reward page, where you can browse thousands of global and local reward options, select the gift card, experience, or product you'd like, and complete your redemption.

If you've received a different type of gift card or need assistance redeeming your reward, visit our Support Center for detailed guides and FAQs, or contact our support team for help.

Where is my order?

If you're a GoGift Business customer, you can check the status of your orders by signing in to your GoGift Business Account and viewing your order history.

If you're redeeming The Global Gift Card or waiting for a physical reward, you'll receive email updates as your order is processed and shipped. Delivery times depend on the reward you've selected and your delivery location.

If you can't locate your order or need further assistance, please visit our Support Center or contact our support team with your order number, and we'll be happy to help.

How do I contact support?

Our support team is here to help with gift cards, orders, account questions, and technical issues.

Visit the GoGift Support Center to browse step-by-step guides, FAQs, and troubleshooting articles. If you still need assistance, you can submit a support request directly through the Support Center, and our team will be happy to help.

Can I become a partner?

Absolutely. We work with a wide range of partners across rewards, incentives, loyalty, and technology to help businesses create meaningful engagement programs worldwide.

Whether you're interested in becoming a reward partner, integration partner, reseller, or exploring a strategic collaboration, our team would be happy to discuss the opportunities available.

‍Contact our Partnerships Team →

Can I integrate GoGift with my platform?

Yes. GoGift offers API integration options that allow businesses to incorporate global rewards directly into their own platforms, websites, apps, or workflows.

Whether you're building an employee recognition platform, customer loyalty program, sales incentive solution, or promotional campaign, our team can help you find the right integration for your business.

Contact our team to discuss your requirements and learn more about our API and integration capabilities.

Do I need a business account to buy gift cards?

No. You can contact our sales team directly or create a free GoGift Business Account to purchase and manage rewards online.

Who should I contact for business enquiries or sales?

For enquiries about employee rewards, customer loyalty, sales incentives, corporate gifting, or The Global Gift Card, simply contact our sales team. Our global gifting experts will help you find the right reward solution for your business and answer any questions you may have.

Can I send gift cards internationally?

Yes. GoGift enables businesses to send rewards across countries and currencies using The Global Gift Card. Recipients receive access to locally relevant reward options, making it easy to reward employees, customers, and partners around the world.

What can we help you with?

Can't find what you're looking for?

Contact FAQs